When you work with a staffing agency, you’re making a huge strategic investment. Making the right decision is critical to maximizing that investment and reaching your goals. But how do you know when you’ve made the right choice?
Industry knowledge is the key differentiator in a staffing agency. Our clients frequently share this feedback with us – their staffing agency should have some knowledge about client industries. While no one’s expecting staffing agencies to be experts in all aspects of every industry, a solid understanding of core principles is essential. Being able to assess whether your staffing agency has industry knowledge within your specific line of business can be a challenge. Here are three keys to make sure they’ll get it right:
1. They ask questions. For any professional, learning something new means asking questions – this is especially true for your staffing agency. If an agency doesn’t have specific experience in your industry, then they should be asking you questions to gain the knowledge needed to make recommendations and suggestions to help you reach your goals.
2. They put in due diligence. Besides asking you questions and getting input into your industry, a staffing agency should be putting in its own due diligence and doing research into the trends and news affecting your business. Whether it’s through pouring over trade publications or reading industry blogs, your staffing agency should be able to rattle off at least a handful of industry news sources they’re reading to gain critical insight into your business.
3. They’re active in your industry professional organizations and associations. Exceptional staffing agencies know that professional organizations and associations are the pulses of an industry. Participation in or access to these groups means exposure to and discussion around leading news and trends within your industry. Plus, they’ll gain important insight into the challenges facing your industry – and most importantly – your business. This knowledge offers them critical insight into how your business works, and how they can help you solve those challenges. Besides industry-specific knowledge about your business, it’s also important to properly assess your staffing agencies knowledge about the local staffing market. Can they make specific talent recommendations to help you reach your project goals? Do they have a firm grasp on recent hiring trends in the market? The answers to these questions can provide additional insight into the potential success of your staffing partnership. When it comes to evaluating industry knowledge and choosing a staffing agency, asking questions is critical. Be an active part of the process, and you’ll be poised to make the right choice – one that will help you get better results and maximize your talent investment.
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