IT staffing firms are in the service business, and it’s ultimately our responsibility to provide you with superior service. That means in the literal sense of customer service, but it also refers to the most critical sense – results.
Sharing your feedback on IT staffing firms
We recently read an interesting report from TechServe Alliance that shared the results of a research study among IT staffing clients. Among the insights shared were some areas where you feel your staffing partners could improve.I’d like to share some insight into three of the areas, and how you can accurately gauge whether your staffing partner is one that goes above and beyond in those areas to provide you with the best IT talent and ultimately, the best results.
Clients participating in the study cited onboarding as their biggest challenge. They demonstrated frustration with the length of time needed for new IT talent to start making an impact on their businesses – and rightfully so! An exceptional IT staffing partner will be able to explain and demonstrate a proficiency in their clients’ internal processes and culture, and will be able to describe in detail how they prepare candidates (and ensure they’re prepared) for their assignments.[J1]
2. Needs and skills mismatch.
Depending on your specific project or initiative, the type of IT talent you need may differ from what you initially expected. An IT staffing partner with exceptional industry knowledge can evaluate your needs to determine whether a consultant or direct hire will be best suited to help you reach your goals and maximize your budget. If potential partners don’t ask questions and offer suggestions, probe them to see if they can offer strategic tips to help you get more from your IT talent investment rather than simply fill a role – it will help you avoid getting IT talent that ultimately isn’t a fit for your needs. For example, your staffing partner might ask you about long-term goals for your IT department or team or what types of projects you may have coming down the pipeline.
3. Scarcity of high quality talent.
Finding exceptional IT talent can be a challenge for some organizations. An IT staffing partner with extensive local market knowledge not only has insights into IT hiring trends and news, but they also have an extensive network of talent with a range of skill sets and experience. When meeting with potential staffing partners, ask specific questions about recent hiring trends in the area and about specific skill sets you’re interested in – the responses you get can help you ascertain whether firms have the right IT talent network and local market knowledge to match you with exceptional talent. In reviewing this blog, it seems the key to finding the best IT staffing partner is asking questions! Through this and other blogs, we’ll help you know which questions to ask, and it’s also important for you to determine the right questions to get the talent you need – which sometimes happens with experience or trial and error. Once you ask the right questions, you’ll be armed with the critical knowledge needed to choose the best IT staffing partner for your business